Browsing by Author "ONYANGO, MARYANNE AKINYI"

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    IMPROVEMENT OF FRONT DESK SERVICES: A STRATEGY FOR INCREASED REVENUE GENERATION IN HOTELS IN RATED HOTELS. STUDY OF ACACIA KISUMU
    (Boma International Hospitality College, 2024-10) ONYANGO, MARYANNE AKINYI
    This research examines the improvement of the front desk with a focus on Acacia Premier Kisumu. By examining the causes, this study seeks to provide an understanding of the problem and to inform the development of effective mitigation strategies. This study investigates techniques for improving front-desk service by looking at issues such as staff training, technological integration, operational efficiency, and guest feedback channels. The study takes a mixed-methods approach, incorporating surveys of hotel visitors and personnel, observational studies, and case studies of top hotel brands. The findings emphasize the necessity of customized service, shorter check-in and check-out times, efficient communication, and the use of new technology such as self-check-in kiosks and customer relationship management (CRM) systems. Furthermore, the research emphasizes the importance of ongoing staff development in maintaining excellent service standards. The report concludes with recommendations for introducing cost effective, guest-centric innovations to improve front desk operations, resulting in increased visitor satisfaction and a competitive advantage in the hospitality industry.