Research Proposals
Permanent URI for this collectionhttps://repository.bihc.ac.ke/handle/123456789/11
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Item INFLUENCE OF HUMAN RESOURCE MANAGEMENT IN THE HOTEL AND CATERING INDUSTRY: A CASE OF AMKA CAFÉ NAIROBI(Boma International Hospitality College, 2024-10) Amwoga, AllanThis study investigates the impact of human resource management (HRM) practices on the performance and success of businesses in the hospitality industry, with a particular focus on Amka Cafe. The research explores how HRM practices such as recruitment, training, employee engagement, performance management, and work-life balance influence service quality, employee satisfaction, and business outcomes. By examining HRM strategies and their implementation in Amka Cafe, the study aims to identify key HRM practices that contribute to effective management of human resources in the hospitality sector. The findings indicate that comprehensive recruitment and selection processes, continuous training and development, and robust employee engagement initiatives are critical for enhancing service quality and employee satisfaction. Effective performance management systems and support for work-life balance also play significant roles in maintaining high service standards and employee well-being. Additionally, HRM practices that promote diversity and inclusion, develop leadership, and foster a positive organizational culture contribute to a supportive and productive work environment. The research provides actionable recommendations for hospitality businesses aiming to improve their HRM practices and achieve sustainable growth and competitive advantage. The case study of Amka Cafe offers practical insights into how effective HRM practices can lead to business success, serving as a model for other organizations in the hospitality industry. This study underscores the importance of HRM practices in shaping organizational culture and driving overall business performance in the hospitality sector.